Local State Farm Agents Gives Customers Peace of Mind

Published on 12 October 2017 in Business
Deborah Bostock-Kelley (author)

Deborah Bostock-Kelley


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Roy Hooker, State Farm Agent

Roy Hooker, State Farm Agent

Recently Hurricane Irma’s near miss of hundreds, if not thousands, of homes in Tampa Bay created many questions for homeowners and renters throughout our area.  Once a hurricane is named, pending the timing of the approach to a certain area, insurance companies place a moratorium on the binding of new business. For those individuals that want to purchase Flood insurance, there is a thirty day wait before it can go into effect. During the days leading up to Hurricane Irma, State Farm insurance agent Roy Hooker and his staff have been extremely busy helping their clients review their coverages and purchasing needed insurance. 

Certainly, after watching the flooding devastation of Hurricane Harvey, many homeowners have come to realize how imperative flood insurance is to live in the Sunshine State. Many homeowners do not realize that their homeowner policy does not cover flood damage, only a separate Flood policy will cover any flood damage. Over 80 percent of the homes flooded in Houston do not have flood coverage, and most are in an area not requiring flood insurance. Roy, emphasized over and over, how important it is for his clients to consider carrying flood insurance. He and his staff are more than happy to provide anyone with a flood quote to assist them in determining if they will carry it.

State Farm is a multi-product company ranging from homeowners, flood, auto, life insurance to financial products – virtual banking services like checking and savings accounts and CDs.

“Our main function today is to focus on the insurance needs of the family, and to help them understand the coverages and limits of their policies,” said Roy.

Whether it be in person, or over the phone, their goal is to review the individual needs of the family, and to share with them their options. There are hundreds of different combinations of coverages for an auto policy, and dozens of combinations for a homeowner policy. Roy and his team have found that many of his new clients did not have an understanding of what they had purchased and the possible repercussions. Unfortunately, for some, insurance has become a commodity and people shop just for the cheapest price without understanding the financial risk.

While the internet has become a valuable tool for everyone to use, if you are not a well-informed insurance consumer, you can quickly place your family’s financial position in jeopardy. In order to help protect the consumer when they use the internet for their auto quotes, State Farm Insurance will then forward the quote to Roy’s staff for review. They will have the opportunity then to review your choices and discuss with you the options and explain the coverages.

Roy warned, “Don’t let a quick, economy price quote win out over thorough protection.  These unlucky policyholders have learned the hard lesson that a cheaper insurance premium isn’t always the best option.”

Roy explained that one in every 5 drivers is uninsured, and, of the 4 out of 5 drivers that are insured, a large percentage of them only carry 10/20/10 insurance. If a driver is liable in an accident, he may not have enough coverage to pay for the injuries and property damage. In that case, he may be personally responsible for these expenses which can result in a financial crisis for his family.

For an individual with an auto policy with 10/20/10 limits of coverage, if they caused an accident, the policy would only pay a total of $10,000 for any one person’s injuries or disabilities, and a total of $20,000 for all injuries in the car. Any additional dollars would have to then be paid by the driver causing the accident. The last number, Roy explained is the total amount of insurance the company would pay for property damage. For instance, if a new BMW was totaled and the cost to replace it was $70,000, the insurance company would pay $10,000 and the driver would owe the remaining balance of $60,000.

“This is what happens when you make auto insurance a commodity and people are only buying on price alone. Most people do not realize the financial risk they may be putting themselves in,” he said. “They opt for the stripped-down bare-boned policy and find themselves underinsured”.

And what about a homeowner’s policies?

“If your insurance agent hasn’t taken the time to explain your policy and go over your coverages, I encourage you to come in today and let us review your policy and explain the coverages and limits to you. There are many options and variables with a homeowner policy, and we really want to help our clients get the best coverage for their needs.” 

Roy continued to emphasis the need for individuals to take the time when purchasing their insurance and sit down with an agent. Make sure the agent is experienced, representing a top-rated company, and has your best interest at heart. Make sure they share all of the options with you, with a complete summary of the advantages and disadvantages of each. Buying insurance over the phone and the internet is certainly time saving, and convenient, but you have so much more at risk than just the few minutes you save by not stopping by an agent’s office. Don’t settle for second best, when your family’s financial future is at stake.

When starting his career in insurance, it was important for Roy to choose a trust-worthy company and State Farm is rated number one in auto insurance since 1942, number one in homeowner’s insurance, and number one in life insurance.

When shopping for different types of insurance, the variations and options can be overwhelming, but Roy and his team take time to get to know their clients, learn about the lifestyles and help them make the best decision for their family’s budget and its financial future.

Using a laminated chart, Roy shows his clients the many different levels of auto protection available. He helps them select the policy that best meets their needs, at a price they can afford.

As a leader in the insurance industry, Roy and his staff have the ability to provide the financial backing and stability of a large company, but also the warmth and personalized attention - quality customer service that so many other companies lack. 

“Our clients know they can trust us. I am extremely big on building relationships with my clients and I love what I do,” he said. “My goal when I started this business 47 years ago – my responsibility is to help you understand. When you leave here, if I can educate you and help you better understand what your financial risk is, you can base your decision how much risk you’re willing to take.”

Roy has earned the LUTCF (Life Underwriter Training Council) designation, a Fellowship awarded by The American College and The National Association of Insurance and Financial Advisors. In order to help his clients and to run his business with the highest level of expertise, he is supported with a highly experienced staff that includes Suzan, Denise, Danielle, and Kylie. Both Suzan and Denise have over 40 years of State Farm experience. 

 State Farm offers smartphone apps that enable their clients to check their policy anytime, anywhere. This is extremely convenient, should you get into an accident, as with just a click of a button, roadside assistance can be on its way. In addition, it gives you the opportunity to file a claim immediately and provides step by step instructions of exactly what to do, such as taking the necessary pictures of the accident, and contacting the right people. Also, as long as you have your phone, you never have to worry about not having your insurance card, as it is saved in your State Farm app. 

Roy takes pride in his community involvement supporting local businesses, organizations including Idlewild Baptist Church, American Red Cross and Junior Special Olympics.

But what he enjoys best about his job is, of course, helping people.

“When someone walks out of this office, we’ve helped them protect their family and their future. When I was just starting out, I had a district manager tell me, Roy, you are going to be able to do something that very few people can do. You’re going to be able to punch holes of light in the darkness of their lives,” Roy said. “Whether it’s providing life insurance, auto insurance, home insurance, health insurance or protecting their financial investment, opening the agency is one of the best decision I’ve ever made in my life.”

For more information visit www.royhooker.net or contact Roy and his team at 813.855.1111 or visit his office at 10973 Countryway Blvd to get the best coverage to protect you and your family. 

 

 

 

 

 

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